You may have questions regarding BillGO's acquisition of Prism. We have the answers here!
Short answer: not much!
We make money through some of our biller relationships and we offer exclusive payment options. We absolutely do not sell your data!
Less than 24 hours!
Message us in support, we would love to hear from you!
You can contact Prism a few ways, but the best is right here in the app.
Please let us know by messaging in support and sending us the diagnostic logs.
Currently, we offer support for iOS, Android, and Windows 8.
We currently don't support this, but it is on our radar. There is a calendar view inside of the app though!
Not currently, but we're exploring the possibilities for the future.
Not currently, but it's something we're looking at for the future.
Sure can, but make sure you really trust this person!
Not currently, but we'd love to hear feedback about printing in Prism!
You can now change your username (phone number) associated with your Prism account
Need to change your Prism password, but can't remember your old one? With the newest release of Prism, we've got you covered.
We currently don't support this, but it is on our radar for the future.
Generally, Prism will sync your accounts in the mornings, but if you notice an issue, you can manually refresh your biller.
Learn how to easily enable PDF bill statements in Prism!
Viewing PDF versions of your bill statements is easy! Learn how here.
Having trouble linking Conn's in Prism? We have some solutions here.
You may need to reconfigure your TD Bank Security Code settings to ensure proper linking in Prism.
Having trouble linking your Best Buy Credit Card? We're here to help!
Having trouble linking your Target REDcard? We got you covered!
Lexus Financial Services offers numerous authentication settings in order to access your account, one of which is incompatible with Prism.
If you're having trouble adding your Kohls Credit Card in Prism, we have the solution here!
Toyota Financial Services offers numerous authentication settings in order to access your account, one of which is incompatible with Prism.
If Prism is reporting that you haven't added any of your Macy's accounts for online access, we have the solution!
Don't worry - this is actually a good thing!
Don't worry - this is actually a good thing!
Looks like you may need to update your security questions with AT&T.
If you've recently added US Cellular in Prism, you may be getting sent security notifications.
USAA offers numerous authentication settings in order to access your account, some of which are incompatible with Prism.
We use your login credentials to sync and display your bill's information.
Banks and credit unions get synced once daily. Other billers are synced about every other day.
It's possible you have a minimum due of $0 or your upcoming bill may not yet be posted by your biller.
You can view your bills in a list or on a calendar in the Bills tab within Prism.
Add a biller in Prism to view and pay our bills right in the app.
Don't use a certain biller anymore? You can remove it from your list of billers.
Having trouble adding a biller? You can always reset your login credentials.
You'll need to first sign up with them.
We won't touch your existing setup; your payments will continue to run as they do now. We will, however, let you know if something looks odd.
You can edit your biller's info by tapping the gear icon in the top right corner.
If you can't locate one of your billers, let us know and we'll add it for you.
Make sure you have entered your credentials correctly just how you would directly on the biller's site.
Biller hasn't synced yet and you want to remove it? We're here to help.
If one of your biller's websites is down, we'll alert you in the app.
We have a prioritized wait list of billers that we are working through. Currently, we need at least 15 people to request a biller to add it.
We do so in order to verify we have a reliable audience "turn on" your biller.
You can do this within the app!
Currently, Prism only supports billers that offer the ability to view/pay your bills online.
Currently, Prism only supports billers that have websites where you can both view and pay your bills online.
We don't support investment and retirement accounts as of yet, but it is on our radar.
Numerous unsuccessful login attempts can lead to a locked biller. Here's how you can unlock your account.
Yes, we support the verification codes.
We will automatically detect when your login credentials have changed and prompt you to provide the new ones.
You can use the Forgot Password link on that biller to reset your login credentials.
You can use Manual Billers to help remind you about various expenditures.
Need to get notifications about a biller we don't support? Add a Manual Biller!
You can delete a manual biller by tapping the gear icon.
Nicknames can be changed after selecting the Manual Biller.
More than likely, the manual bill has not been set to appear yet.
Add a payday in Prism to keep track of all your income.
Don't get paid regularly? We got you covered.
We currently do not support this, but it is on our radar.
Just made a payment? No worries, we make all payments directly to the biller.
Most payments take 2-3 business days to be withdrawn from your bank account.
Not currently, but we're working on it!
Going on vacation overseas? Then Prism is perfect for you!
Prism is completely free and for the most part, payments are as well.
Paying your bills with Prism is super easy!
For payments scheduled today, you can cancel them up to 10 minutes after you make the payment in the app.
You can alter how much you pay, when you pay, and how you pay a bill in Prism.
Did you make a payment to a biller outside of Prism? You can mark that as paid!
Tap the bill of the manual biller you want to mark as paid.
It's simple! We promise your payment will be on time. Or we'll pay the late fees.
Not yet, but this is a feature we're looking at for the future.
Auto-pay can be great, but can also lead to unforeseen issues. Either way, Prism has you covered.
Simply tap into the bill and update the amount you wish to pay.
Add your Bank Account in Prism to pay your bills with or to view your account balances.
Finding your bank account details is easy when you know how.
Tap the gear icon on the bank account screen to update your information.
Can't keep track of your bank accounts? Add nicknames!
We update your balance once every 24 hours.
Just like a personal bank account, you can use a business bank account to pay your bills in Prism.
You can add a Credit or Debit card to pay your bills in Prism.
For most cards, the security code is the three digit number on the back of your card.
Choose the gear icon in your card's screen to update your card information.
Can't keep track of all your cards in Prism? Add a nickname!
Before paying your bill, we will let you know which payment methods your biller accepts and which incur any fees.
You can hide one of your accounts from view on the Money tab.
Not currently, but we're looking at adding it for the future.
You can hide the payment accounts, but not delete them.
We're like a safe, that's in a vault, inside a mountain, guarded by dragons.
We sure do!
Learn how to add a PIN to Prism.
If you've lost your phone, don't worry! We have several safeguards in place to protect your data.
You can delete your Prism account from within the app.
No worries! We can help you out!
Not yet, but it's a highly requested feature that we hope to support soon.
Not currently, but we're looking to add it in future version of the app.
Simply sign into Prism on your other devices and your account will sync across across them all.
If you've recently moved, you can easily update your zip code in Prism and we'll help you find your new billers.
The colors next to your billers are auto-assigned on the home screen and are there to distinguish your billers from one another.
Pro-Tips offer useful info on how to better use Prism.
Learn how to disable in-app sound effects.